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United Stationers - Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Call center management experience
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Troubleshooting skills
Accomplishments

Exceeded corporate target for customer satisfaction for 12 months in a row.

Experience
Customer Service Representative 09/2010 to Current United Stationers Suwanee, GA
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Addressed customer service inquiries in a timely and accurate fashion.
Customer Service Lead Representative 06/2009 to 07/2010 Wipro Technologies Norcross, GA
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Explained customer benefits and processed insurance claims for customers.
  • Researched medical forms and history to determine the best payment options for customers
  • Responsible for team motivation.
Senior Customer Service Representative 08/2006 to 04/2009 Exam Services Norcross, GA
  • Assisted with training and development of associates.
  • Handled escalated customers from team representatives.
  • Facilitated weekly team meetings and responsible for team moral and quality standards
Education
High School Diploma: Academic 2000 Clarkston High School Clarkston , GA, United States
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Resume Overview

Companies Worked For:

  • United Stationers
  • Wipro Technologies
  • Exam Services

School Attended

  • Clarkston High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Lead Representative
  • Senior Customer Service Representative

Degrees

  • High School Diploma : Academic 2000

Where can I find a United Stationers Customer Service Representative resume example in Norcross, Georgia ?

This is an actual resume example of a Customer Service Representative who works in the Call Center Industry. LiveCareer has 204636 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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