Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Report creation
  • Credit card payment processing
  • Report generation
  • Technologically savvy
  • Product organization
  • Courteous demeanor
  • High-energy attitude
  • Adaptive team player
  • Call center experience
  • Retail sales customer service
  • Problem-solving abilities
  • Sales expertise
  • Inbound and outbound calling
Education and Training
Ultimate Medical Academy - Clearwater Clearwater, FL Expected in 06/2019 Diploma : Medical Billing And Coding - GPA :
Everest College Tampa, FL, Expected in 05/2013 Diploma : Pharmacy Technician - GPA :
Plant City High School Plant City, FL Expected in 05/2010 High School Diploma : - GPA :
Experience
Dollar Tree - Customer Service Representative
Erie, PA, 12/2019 - 02/2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Refilled customers prescriptions for their mail order.
  • Made phone calls to customers who were do for a prescription refill.
  • Took payments over the phone.
Wegmans Food Markets - Pharmacy Technician
Ithaca, NY, 04/2014 - 10/2015
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Prepared prescription transfers to other pharmacies.
  • Communicated with insurance companies for billing purposes.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
Trinet - Sales Associate
Pennsylvania, AL, 04/2012 - 05/2013
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Negotiated and closed deals with minimal oversight.
  • Helped average of 50+ customers per day by responding to inquiries and locating products.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Facilitated smooth and timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Trinet - Sales Associate
Virginia, MN, 04/2011 - 05/2012
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Negotiated and closed deals with minimal oversight.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Facilitated smooth and timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Offered product and service consultations and employed upselling techniques.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • Everest College
  • Plant City High School

Job Titles Held:

  • Customer Service Representative
  • Pharmacy Technician
  • Sales Associate
  • Sales Associate

Degrees

  • Diploma
  • Diploma
  • High School Diploma

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