Customer Service Representative-Client Relations-Data Entry Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Excellent communicator with 6+ years experience working in a demanding call center environment as a Customer Service Representative.
Deal day to day with clients questions. Setting up appointments so sales Representatives can go out to the clients business and show them the new wireless payment processing terminals and how it works so that they can see how convenient it is.
Conducted in-services. Made sure the clients had everything they needed as far as medicine and groceries. Conducted weekly staff meetings. Checked group homes for cleanliness everyday. Assisted clients to doctor appointments.
Described products to customers and accurately explained details and care of merchandise. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Generated sales and inventory report in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Assisted customers with store and product complaints. Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
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