Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Managed call flow with up to 200 calls in queue per hour.
Directed inbound calls in phone queues to improve call flow.
MS Word / Excel • Typing Speed: 35 WPM with accuracy •Transcription • Data Entry • Vendor Relations • Telephone Conduct
•Correspondence Handling • Customer Services • Inventory Management •Social Perceptiveness • Scheduling
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