Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Enthusiastic Customer Service Representative with in-depth knowledge and high-performing results
of sales, account management and training.
Highlights
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Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Quality Communication
- Interacted with several countries including Japan, China, Czech Republic and Mexico, ensuring reliable and high-speed delivery to the top Automotive Companies.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Experience
05/2014 to 08/2014
Customer Service RepresentativeLandmark Aviation － Newark , NJ
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Computed accurate sales prices for purchase transactions.
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Resolved product issues and shared benefits of new technology.
- Managed quality communication, customer support and product representation for each client.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
02/2014 to 05/2014
CashierKrystal － Irondale , AL
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Organized weekly sales reports for the sales department to track product success.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Stocked and rotated inventory regularly.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Organized the store by returning all merchandise to its proper place.
- Replenished merchandise shelves with items from the stockroom.
- Processed merchandise returns and exchanges.
11/2013 to 01/2014
Driver HelperWaste Management － Orange , CA
- Delivered packages in a timely, goal oriented manner.
- Met all delivery deadlines each day.
- Tracked inventory accurately.
- Developed highly empathetic client relationships.
- Worked as a team member performing delivery duties.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
06/2010 to 11/2010
Bickford Senior Living － Rockford , IL
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Took special orders in person and over the phone.
Education
1999
High School Diploma
DiplomaCenter Area High School － City, State, USAPublic Speaking, S.A.V.E.
Skills
Policies, knowledge of store, Public Speaking, quality, retail, sales, sales reports, shipping.
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Resume Overview
School Attended
- Center Area High School
Job Titles Held:
- Customer Service Representative
- Cashier
- Driver Helper
Degrees
- High School Diploma
Diploma
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