Enthusiastic Customer Service Representative with in-depth knowledge and high-performing results
of sales, account management and training.
Highlights
Impeccable Customer Service
Strong Organizational Skills
Energetic Work Attitude
Courteous Demeanor
Seasoned in Conflict Resolution
Prioritization
Filing
Computer Proficiency
Data Entry
10 Key
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Email
Letters and Memos
Multi-tasking
Client Relations
Spreadsheets
Telephone Skills
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Quality Communication
Interacted with several countries including Japan, China, Czech Republic and Mexico, ensuring reliable and high-speed delivery to the top Automotive Companies.
Sales
Consistently generated additional revenue through skilled sales techniques.
Experience
05/2014 to 08/2014
Customer Service RepresentativeNational Molding LLC － Ambridge, PA
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Computed accurate sales prices for purchase transactions.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
02/2014 to 05/2014
CashierSunoco － Aliquippa, PA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Processed merchandise returns and exchanges.
11/2013 to 01/2014
Driver HelperUPS － Hopewell, PA
Delivered packages in a timely, goal oriented manner.
Met all delivery deadlines each day.
Tracked inventory accurately.
Developed highly empathetic client relationships.
Worked as a team member performing delivery duties.
Worked under strict deadlines and responded to service requests and emergency call-outs.
06/2010 to 11/2010
Hampton Inn － Monaca, PA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Took special orders in person and over the phone.
Education
1999
High School Diploma
DiplomaCenter Area High School － Monaca, PA, USAPublic Speaking, S.A.V.E.
Skills
Policies, knowledge of store, Public Speaking, quality, retail, sales, sales reports, shipping.
