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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Enthusiastic Customer Service Representative with in-depth knowledge and high-performing results of sales, account management and training.
Highlights
  • Impeccable Customer Service
  • Strong Organizational Skills
  • Energetic Work Attitude
  • Courteous Demeanor
  • Seasoned in Conflict Resolution
  • Prioritization
  • Filing
  • Computer Proficiency
  • Data Entry
  • 10 Key
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Email
  • Letters and Memos
  • Multi-tasking
  • Client Relations
  • Spreadsheets
  • Telephone Skills 
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Quality Communication

  • Interacted with several countries including Japan, China, Czech Republic and Mexico, ensuring reliable and high-speed delivery to the top Automotive Companies.

Sales

  • Consistently generated additional revenue through skilled sales techniques.
Experience
05/2014 to 08/2014
Customer Service RepresentativeLandmark Aviation - Newark , NJ
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Computed accurate sales prices for purchase transactions.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
02/2014 to 05/2014
CashierKrystal - Irondale , AL
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Processed merchandise returns and exchanges.
11/2013 to 01/2014
Driver HelperWaste Management - Orange , CA
  • Delivered packages in a timely, goal oriented manner.
  • Met all delivery deadlines each day.
  • Tracked inventory accurately.
  • Developed highly empathetic client relationships.
  • Worked as a team member performing delivery duties.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
06/2010 to 11/2010
Bickford Senior Living - Rockford , IL
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Took special orders in person and over the phone.
Education
1999
High School Diploma
DiplomaCenter Area High School - City, State, USAPublic Speaking, S.A.V.E.
Skills
Policies, knowledge of store, Public Speaking, quality, retail, sales, sales reports, shipping.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Center Area High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Driver Helper

Degrees

  • High School Diploma
    Diploma

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