As a Customer service representative I respond to customer inquiries via telephone and face-to-face meetings.
Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Cross-sell bank products and services based on customer needs in accordance with the banks' program standards.
Process lockbox payments, including deposit preparation and daily report transmission
Contact customers to obtain necessary signatures on items with missing or irregular signatures.
Order supplies as needed for office.
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