Team member who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Attended and received numerous certificates during technical school training as a proficient confident and well rounded pharmacy technician trainee.
Demonstrated mastery of customer service call script within specified timeframes.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Maintained up-to-date records at all times.Properly directed inbound calls in phone queues to improve call flow.
Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.Kept the showroom clean and maintained neat, orderly product displays.Educated customers on product and service offerings.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Assessed and trained personnel for store productivity.Supervised production schedules, production quality and on time delivery.
Coached employees in developing and achieving individual performance goals.Trained, developed and counseled employees to develop a high performing team.
Attended and graduated from MCI with exceptional grades and numerous certificates during the several course studies.
Attended Lincoln Park from 1999-2006 and successfully graduated with a 3.1 GPA at which time LPA was deemed 23rd highest test scores in the nation.
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