Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Experience as a Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
High customer service standards
Dedicated to process improvement
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
Adaptive team player
Worked my way from a customer service up to manager at First Contact Inc.
Expressing exceptional customer service skills, showing the willingness to lead others and to take responsibility for a team.
Registered patients for outpatient laboratory and radiology services. Also registered patients for surgeries and verified patient insurance coverages and authorizations. Accountable for insurance authorizations for all patients admitted into the hospital. Accountable for collecting copays and coinsurances for required services.
Handled inbound calls in a call center setting. Worked on the Dominion Power Electric project. Set up payment arrangements for customers to stop disconnection of their services. Take service orders for new hook ups and new construction.
Kept track of inventory and daily sales, responsible for ordering inventory and keeping store fully stocked.
Responsible for filming and filing all paperwork regarding claims policy holders filed.
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