Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Won "Best Buy Card Salesman of the Month" November 2011
Team Captain Honors For LHS Track and Field Spring 2010
All DAC Team for DSU Track and Field Spring 2011
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Excelled in exceeding daily credit card application goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Described merchandise and explain operation of merchandise to customers.
Recommended merchandise based on customer needs.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on the variety of loan products and available credit options.
Minor in Business Management
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