Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Trained staff on how to improve customer interactions.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Properly directed inbound calls in phone queues to improve call flow.
Assisted students in location of print & non-print resources.
Checked books and materials out to students.
Monitored student use of the library
Gave information to prospects.
Assisted manager with weekly and monthly reports.
Walked units to assess damages and schedule repairs and make readies.
Processed credit and criminal background checks into system. Also verified employment and rental verification.
Maintained an 82% and above closing ratio.
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