customer service representative resume example with 8+ years of experience
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Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
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- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Prepared clinic's patient records accurately using [Software] and implemented updates whenever data changed.
- Monitored patient stability by checking vital signs and weight.
- Escorted patients to examination rooms and prepared for physician exams.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Monitored patient stability by checking vital signs and weight.
- Escorted patients to examination rooms and prepared for physician exams.
- Escorted patients to examination rooms and documented medical histories.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Performed routine dip stick, vision and hearing tests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Hunters Business School - Medford Ny,
- [Number] GPA3.5
- Final Grade: [Letter]B
- Final Grade: [Number]%90
- Top Ranked: [Number]%5
- Participated in Medical Administrations Billing and COding , [2013]B
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Resume Overview
School Attended
- Hunters Business School
Job Titles Held:
- Customer Service Representative
- Medical Assistant
- Medical Assistant Intern
Degrees
- Medical Assistant Certificate
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