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Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking Customer Service Representative with 5 years of experience working with mobility products and furniture. Trained in project and time management with extensive knowledge of deliveries and Medicare guidelines and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Credit card processing
  • International sales support
  • Order Fulfillment
  • Creative problem solving
  • Money handling abilities
  • Account management
  • Report preparation
  • Complaint resolution
  • Inbound and Outbound Calling
  • Good listening skills
  • Recordkeeping strengths
  • Administrative support
Work History
06/2017 to 02/2020
Customer Service Representative Performance Food Group West Point, MS,
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with up to 100 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
10/2013 to 10/2018
Cashier-Waitress Mamacitas Restaurant City, STATE,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
12/2016 to 05/2017
Weightmaster Cemex City, STATE,
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Participated in staff meetings, special events and professional development activities.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
06/2009 to 06/2012
Mobility Consultant The Scooter Store Inc. City, STATE,
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Gathered, documented and modeled data to assess business trends.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated current processes to develop improvement plans.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in 05/1993
High School Diploma:
New Braunfels High School - New Braunfels, TX,
GPA:

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93Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • New Braunfels High School
Job Titles Held:
  • Customer Service Representative
  • Cashier-Waitress
  • Weightmaster
  • Mobility Consultant
Degrees
  • High School Diploma