Enthusiastic, Resourceful individual with academic and professional background in many different areas of the health care, senior care, and customer service field. Ability to establish priorities and meet challenges head-on. Strong project management skills, with a great desire to become a valuable asset to a company.
To provide a positive customer service experience that creates a result of customer bliss. Duties included: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Job position requires An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
Duties Included:To oversee in the planning, coordinating and execution of the daily activities program for a skilled nursing/rehabilitation facility, Maintaining and promoting a healthy volunteer program that is beneficial to the patience and volunteers, participating in the development of Personal Care Plans of each individual patient, Providing customer service resolutions for patients and family members, Specific and accurate documentation for each individual regarding daily participation in events, and Creating a monthly newsletter and calendar. Job requires a creative mind set, leadership ability, and problem resolution skills.
Held position as a Medication Aide Technician and Lead Resident Assistant for the first year and a half of employment with company. Job duties included: Administering daily medications and treatments to a large quantity of residents in a timely and proficient manner. Assisting with any activities of daily living, and to supervise and oversee the quality of work provided by a specific group of employees daily.
August 2008 to March 2011
Headed the activities department as the Life Enrichment Coordinator and Transportation Coordinator. Job requirements included: Planning, Coordinating and executing a creative, fulfilling , activities program for an assisted living community of 80 residents. Created a successful, active program that included the six dimensions of lifestyle implemented by the company (emotional, intellectual, physical, social, spiritual, purposeful) Along with this position was the proficient scheduling of the transportation department (Doctor appt.'s., medical procedures, residential outings, daily activities, etc.)
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