Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Resourceful, consistently meets and exceeds productivity goals
Customer-focused with a proven capacity to resolve issues to ensure customer satisfaction..
I believe in 100% customer satisfaction. I always go above and beyond to help others to a certain extent. if I am not able I will always turn to my supervisor to see if they can help.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries..Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.
multi tasker, serving over 100 people a day, communicating with customers while giving them the fast accurate service they want, working hard and still presenting myself as a professional under constant pressure.
GRADUATED WITH HONORS.
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