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Renown - Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary
I am looking for a swing /graveyard shift part time while remaining at my current full time day job. I have worked in casinos and am familiar with the atmosphere and fast paced work environment. I have an extensive background in customer service, data entry and computer processing.
Experience
11/2011 to Current
Customer Service Representative
  • I am responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.
  • I interact mainly through email or over the phone and in person once every quarter.
  • I handle all billing, orders receipt inquiries and I work directly with warehouse and carrier for quotes and service handling.
  • I also assist in scheduling inbounds and outbounds with customers or their brokers.
04/2009 to 03/2010
Enclave Facilitator Renown － Reno, NV
  • I assisted individuals with disabilities to perform everyday task with independence.
  • I trained with them and taught new skills to increase self-esteem.
  • I worked in their homes as well as out in the community.
09/2008 to 02/2009
Guest Relations Rep Wells Fargo － Reno, NV
  • I met with patients during their stay and made sure that their needs were being met.
  • I would also call them once they were home and asked a few questions about their stay, I would then ask to see if they needed any further assistance.
  • If any further action was necessary I would take then take the according procedure to make sure the patient's needs were met.
  • At the end of the day I would forward my supervisor and the head of the dept.
  • my progress for the day and copies of any actions I took.
02/2007 to 02/2008
Personal Banker West Telemarketing － Reno, NV
  • I opened and closed accounts, assisted customers in managing their finances; I would provide them with the tools to protect their investments from fraud.
  • Also did monetary transactions, and monitored tellers when the amounts were over 10,000.
  • I completed several courses such as loss prevention training which covered understanding of regulatory compliance requirements surrounding USA PATRIOT Act and Anti Money Laundering (AML), preparation of documentation and referral of cases for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse and an extensive 3 month course in product knowledge and sales.
Manager OHL Brenda Kaufman － Sparks, NV
Supervisor Washoe Ability H.S － Reno, NV
Supervisor Kara Vickery
Supervisor Edwin Ramirez
Supervisor Clifford Maness
Business End User Care Specialist
  • My position involved in obtaining, entering and verifying customer information; answering customer questions, handling problem resolution, adhering to scripts, providing customer service and attempting to sell products or make up-sells as appropriate; also, maintaining knowledge of product offers and pricing to maximize selling opportunities.
Skills
ask, billing, customer service, documentation, email, Financial, investments, regulatory compliance, loss prevention, managing, Money, pricing, problem resolution, progress, selling, sales, scheduling, scripts, supervisor, phone
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Resume Overview

Companies Worked For:

  • Renown
  • Wells Fargo
  • West Telemarketing
  • OHL Brenda Kaufman
  • Washoe Ability H.S
  • Kara Vickery
  • Edwin Ramirez
  • Clifford Maness

Job Titles Held:

  • Customer Service Representative
  • Enclave Facilitator
  • Guest Relations Rep
  • Personal Banker
  • Manager
  • Supervisor
  • Business End User Care Specialist

Where can I find a Renown Customer Service Representative resume example in Reno, Nevada ?

This is an actual resume example of a Customer Service Representative who works in the Office Assistants Industry. LiveCareer has 151592 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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