Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Dedicated and ambitious customer service representative with 11 years of experience in a fast-paced environment on the phones as well as face to face interaction. Effortlessly maintains a professional and compassionate demeanor with impeccably efficient verbal and listening skills to match. Thrives on helping people and learning new skills.
Skills
- Problem-solving abilities
- Ability to multitask in a fast-paced environment
- System implementation
- Work efficiently under pressure
- Materials transport
- Inbound and outbound calling
- Technologically savvy
- Courteous demeanor
- High-energy attitude
- Adaptive team player
- Project management abilities
- Microsoft Office expertise
- Telephone and email etiquette
- Risk level determination
- Reporting and alerts
- Fraud patterns
- Verbal and written communication
- MS Office
- Business operations
- Organization
- Invoice generation
- Security systems
- Relationship development
- Project organization
- Customer service
- Documentation review
- Report writing
- Interviewing techniques
- Compassionate listening and verbal communication
Education and Training
Maricopa Corporate College Tempe, AZ, Expected in 2020 – – CompTIA A+ & Network Certification : Computer Repair And Network Security - :
Pinnacle High School Tempe, AZ Expected in 02/2011 – – High School Diploma : - :
Experience
Premier Bank - Customer Service Representative
Lisbon, OH, 09/2013 - 04/2016
Lisbon, OH, 09/2013 - 04/2016
- Recognized by project manager for providing exceptional customer service in a compassionate and professional manner.
- Utilized customer service skills to help restore people's lives.
- Asked probing questions while conducting intake interviews to determine eligibility for programs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld privacy and security requirements established by HIPAA.
- Used strong multitasking capabilities to document crucial data, record conversation with customers, and track requests to meet deadlines.
- Coordinated between various entities to manage cases.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Completed documents and work requests according to company standards.
- Verified accuracy and integrity of supplied data against established standards.
Fox Rothschild - Debit Card Fraud Specialist
Atlanta, GA, 04/2016 - 12/2016
Atlanta, GA, 04/2016 - 12/2016
- Effective verbal and written communication with both external and internal customers.
- Document customer account activities thoroughly and concisely.
- Approached problems logically and with good judgment to ensure the appropriate customer outcome.
- Took ownership of each customer while empathizing and prioritizing customer needs.
- Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
- Performed general accounting handling functions such as closing accounts and placing accounts on hold.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Participated in group discussions with team members to develop new ways to combat fraud and improve daily work routines.
- Filed claims to appropriate department for final review and ensure customer receives funds that were taken, back into bank account.
Hanson And Stewart Accounting - Office Administrator
City, STATE, 12/2016 - 01/2020
City, STATE, 12/2016 - 01/2020
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Made orders for new office supplies based on demand and budgetary restraints.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Kelly Services - Diffusion Specialist
City, STATE, 04/2019 - 01/2020
City, STATE, 04/2019 - 01/2020
- Revised orders, finalized invoices and created billing logs to oversee more than $100,000 in monthly accounts receivable for Diffusion department.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recorded and reported job-related activities, findings, discrepancies and decisions.
- Developed and implemented best practices, quality assurance standards and project management procedures.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Adjusted production schedules, equipment, and workflow to address changing demands.
- Managed procedures for start-up, daily operations and shutdowns.
- Reduced process gaps by effectively training new hires on best practices and protocols.
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Resume Overview
School Attended
- Maricopa Corporate College
- Pinnacle High School
Job Titles Held:
- Customer Service Representative
- Debit Card Fraud Specialist
- Office Administrator
- Diffusion Specialist
Degrees
- CompTIA A+ & Network Certification
- High School Diploma
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