(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated and ambitious customer service representative with 11 years of experience in a fast-paced environment on the phones as well as face to face interaction. Effortlessly maintains a professional and compassionate demeanor with impeccably efficient verbal and listening skills to match. Thrives on helping people and learning new skills.

  • Problem-solving abilities
  • Ability to multitask in a fast-paced environment
  • System implementation
  • Work efficiently under pressure
  • Materials transport
  • Inbound and outbound calling
  • Technologically savvy
  • Courteous demeanor
  • High-energy attitude
  • Adaptive team player
  • Project management abilities
  • Microsoft Office expertise
  • Telephone and email etiquette
  • Risk level determination
  • Reporting and alerts
  • Fraud patterns
  • Verbal and written communication
  • MS Office
  • Business operations
  • Organization
  • Invoice generation
  • Security systems
  • Relationship development
  • Project organization
  • Customer service
  • Documentation review
  • Report writing
  • Interviewing techniques
  • Compassionate listening and verbal communication
Education and Training
Maricopa Corporate College Tempe, AZ, Expected in 2020 CompTIA A+ & Network Certification : Computer Repair And Network Security - GPA :
Pinnacle High School Tempe, AZ Expected in 02/2011 High School Diploma : - GPA :
Premier Bank - Customer Service Representative
Lisbon, OH, 09/2013 - 04/2016
  • Recognized by project manager for providing exceptional customer service in a compassionate and professional manner.
  • Utilized customer service skills to help restore people's lives.
  • Asked probing questions while conducting intake interviews to determine eligibility for programs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld privacy and security requirements established by HIPAA.
  • Used strong multitasking capabilities to document crucial data, record conversation with customers, and track requests to meet deadlines.
  • Coordinated between various entities to manage cases.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Completed documents and work requests according to company standards.
  • Verified accuracy and integrity of supplied data against established standards.
Fox Rothschild - Debit Card Fraud Specialist
Atlanta, GA, 04/2016 - 12/2016
  • Effective verbal and written communication with both external and internal customers.
  • Document customer account activities thoroughly and concisely.
  • Approached problems logically and with good judgment to ensure the appropriate customer outcome.
  • Took ownership of each customer while empathizing and prioritizing customer needs.
  • Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
  • Performed general accounting handling functions such as closing accounts and placing accounts on hold.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Participated in group discussions with team members to develop new ways to combat fraud and improve daily work routines.
  • Filed claims to appropriate department for final review and ensure customer receives funds that were taken, back into bank account.
Hanson And Stewart Accounting - Office Administrator
City, STATE, 12/2016 - 01/2020
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Kelly Services - Diffusion Specialist
City, STATE, 04/2019 - 01/2020
  • Revised orders, finalized invoices and created billing logs to oversee more than $100,000 in monthly accounts receivable for Diffusion department.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recorded and reported job-related activities, findings, discrepancies and decisions.
  • Developed and implemented best practices, quality assurance standards and project management procedures.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Adjusted production schedules, equipment, and workflow to address changing demands.
  • Managed procedures for start-up, daily operations and shutdowns.
  • Reduced process gaps by effectively training new hires on best practices and protocols.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Maricopa Corporate College
  • Pinnacle High School

Job Titles Held:

  • Customer Service Representative
  • Debit Card Fraud Specialist
  • Office Administrator
  • Diffusion Specialist


  • CompTIA A+ & Network Certification
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: