Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated and ambitious customer service representative with 11 years of experience in a fast-paced environment on the phones as well as face to face interaction. Effortlessly maintains a professional and compassionate demeanor with impeccably efficient verbal and listening skills to match. Thrives on helping people and learning new skills.

Skills
  • Problem-solving abilities
  • Ability to multitask in a fast-paced environment
  • System implementation
  • Work efficiently under pressure
  • Materials transport
  • Inbound and outbound calling
  • Technologically savvy
  • Courteous demeanor
  • High-energy attitude
  • Adaptive team player
  • Project management abilities
  • Microsoft Office expertise
  • Telephone and email etiquette
  • Risk level determination
  • Reporting and alerts
  • Fraud patterns
  • Verbal and written communication
  • MS Office
  • Business operations
  • Organization
  • Invoice generation
  • Security systems
  • Relationship development
  • Project organization
  • Customer service
  • Documentation review
  • Report writing
  • Interviewing techniques
  • Compassionate listening and verbal communication
Education and Training
Maricopa Corporate College Tempe, AZ, Expected in 2020 CompTIA A+ & Network Certification : Computer Repair And Network Security - GPA :
Pinnacle High School Tempe, AZ Expected in 02/2011 High School Diploma : - GPA :
Experience
Premier Bank - Customer Service Representative
Lisbon, OH, 09/2013 - 04/2016
  • Recognized by project manager for providing exceptional customer service in a compassionate and professional manner.
  • Utilized customer service skills to help restore people's lives.
  • Asked probing questions while conducting intake interviews to determine eligibility for programs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld privacy and security requirements established by HIPAA.
  • Used strong multitasking capabilities to document crucial data, record conversation with customers, and track requests to meet deadlines.
  • Coordinated between various entities to manage cases.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Completed documents and work requests according to company standards.
  • Verified accuracy and integrity of supplied data against established standards.
Fox Rothschild - Debit Card Fraud Specialist
Atlanta, GA, 04/2016 - 12/2016
  • Effective verbal and written communication with both external and internal customers.
  • Document customer account activities thoroughly and concisely.
  • Approached problems logically and with good judgment to ensure the appropriate customer outcome.
  • Took ownership of each customer while empathizing and prioritizing customer needs.
  • Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
  • Performed general accounting handling functions such as closing accounts and placing accounts on hold.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Participated in group discussions with team members to develop new ways to combat fraud and improve daily work routines.
  • Filed claims to appropriate department for final review and ensure customer receives funds that were taken, back into bank account.
Hanson And Stewart Accounting - Office Administrator
City, STATE, 12/2016 - 01/2020
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Kelly Services - Diffusion Specialist
City, STATE, 04/2019 - 01/2020
  • Revised orders, finalized invoices and created billing logs to oversee more than $100,000 in monthly accounts receivable for Diffusion department.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recorded and reported job-related activities, findings, discrepancies and decisions.
  • Developed and implemented best practices, quality assurance standards and project management procedures.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Adjusted production schedules, equipment, and workflow to address changing demands.
  • Managed procedures for start-up, daily operations and shutdowns.
  • Reduced process gaps by effectively training new hires on best practices and protocols.

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Resume Overview

School Attended

  • Maricopa Corporate College
  • Pinnacle High School

Job Titles Held:

  • Customer Service Representative
  • Debit Card Fraud Specialist
  • Office Administrator
  • Diffusion Specialist

Degrees

  • CompTIA A+ & Network Certification
  • High School Diploma

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