Dedicated and ambitious customer service representative with 11 years of experience in a fast-paced environment on the phones as well as face to face interaction. Effortlessly maintains a professional and compassionate demeanor with impeccably efficient verbal and listening skills to match. Thrives on helping people and learning new skills.
Skills
Problem-solving abilities
Ability to multitask in a fast-paced environment
System implementation
Work efficiently under pressure
Materials transport
Inbound and outbound calling
Technologically savvy
Courteous demeanor
High-energy attitude
Adaptive team player
Project management abilities
Microsoft Office expertise
Telephone and email etiquette
Risk level determination
Reporting and alerts
Fraud patterns
Verbal and written communication
MS Office
Business operations
Organization
Invoice generation
Security systems
Relationship development
Project organization
Customer service
Documentation review
Report writing
Interviewing techniques
Compassionate listening and verbal communication
Education and Training
Maricopa Corporate CollegeTempe, AZ, Expected in 2020 – –CompTIA A+ & Network Certification:Computer Repair And Network Security - GPA:
Pinnacle High SchoolTempe, AZExpected in 02/2011 – –High School Diploma: - GPA:
Experience
Premier Bank - Customer Service Representative Lisbon, OH, 09/2013 - 04/2016
Recognized by project manager for providing exceptional customer service in a compassionate and professional manner.
Utilized customer service skills to help restore people's lives.
Asked probing questions while conducting intake interviews to determine eligibility for programs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld privacy and security requirements established by HIPAA.
Used strong multitasking capabilities to document crucial data, record conversation with customers, and track requests to meet deadlines.
Coordinated between various entities to manage cases.
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