Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Summary

Dedicated and ambitious customer service representative with 11 years of experience in a fast-paced environment on the phones as well as face to face interaction. Effortlessly maintains a professional and compassionate demeanor with impeccably efficient verbal and listening skills to match. Thrives on helping people and learning new skills.

Experience

Company Name - Customer Service RepresentativeCity, State09/2013 - 04/2016

Recognized by project manager for providing exceptional customer service in a compassionate and professional manner.
Utilized customer service skills to help restore people's lives.
Asked probing questions while conducting intake interviews to determine eligibility for programs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld privacy and security requirements established by HIPAA.
Used strong multitasking capabilities to document crucial data, record conversation with customers, and track requests to meet deadlines.
Coordinated between various entities to manage cases.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Completed documents and work requests according to company standards.
Verified accuracy and integrity of supplied data against established standards.

Company Name - Debit Card Fraud SpecialistCity, State04/2016 - 12/2016

Effective verbal and written communication with both external and internal customers.
Document customer account activities thoroughly and concisely.
Approached problems logically and with good judgment to ensure the appropriate customer outcome.
Took ownership of each customer while empathizing and prioritizing customer needs.
Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities.
Performed general accounting handling functions such as closing accounts and placing accounts on hold.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Participated in group discussions with team members to develop new ways to combat fraud and improve daily work routines.
Filed claims to appropriate department for final review and ensure customer receives funds that were taken, back into bank account.

Company Name - Office AdministratorCity, State12/2016 - 01/2020

Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Made orders for new office supplies based on demand and budgetary restraints.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Company Name - Diffusion SpecialistCity, State04/2019 - 01/2020

Revised orders, finalized invoices and created billing logs to oversee more than $100,000 in monthly accounts receivable for Diffusion department.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recorded and reported job-related activities, findings, discrepancies and decisions.
Developed and implemented best practices, quality assurance standards and project management procedures.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Adjusted production schedules, equipment, and workflow to address changing demands.
Managed procedures for start-up, daily operations and shutdowns.
Reduced process gaps by effectively training new hires on best practices and protocols.

Skills

Problem-solving abilities
Ability to multitask in a fast-paced environment
System implementation
Work efficiently under pressure
Materials transport
Inbound and outbound calling
Technologically savvy
Courteous demeanor
High-energy attitude
Adaptive team player
Project management abilities
Microsoft Office expertise
Telephone and email etiquette
Risk level determination
Reporting and alerts

Fraud patterns
Verbal and written communication
MS Office
Business operations
Organization
Invoice generation
Security systems
Relationship development
Project organization
Customer service
Documentation review
Report writing
Interviewing techniques
Compassionate listening and verbal communication

Education and Training

CompTIA A+ & Network Certification: Computer Repair And Network SecurityMaricopa Corporate CollegeCity2020

High School DiplomaPinnacle High SchoolCity, State02/2011

Resume Overview

School Attended

Maricopa Corporate College
Pinnacle High School

Job Titles Held:

Customer Service Representative
Debit Card Fraud Specialist
Office Administrator
Diffusion Specialist

Degrees

CompTIA A+ & Network Certification : Computer Repair And Network Security
High School Diploma

Customer Service Representative Resume Example

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