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Customer Service Represenative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENATIVE
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Hardworking [Job Title] bringing [Number] years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background maintaining customer satisfaction and contributing to company success. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry]. Proactive [Job Title] with expertise in delivering support services and resolving customer complaints. Trained in [Software] and [Type] techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [Number] years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Skills
  • Complaint resolution
  • Technical support
  • Administrative suppor
  • Service standard compliance
  • Good listening skills
  • Recordkeeping strengths
  • Quick learner
  • Computer proficient
  • Multi-line phone talent
Work History
Customer Service Represenative, 07/2005 to Current
L.L.Bean – Freeport, ME
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Substitute Teacher/Ed Tech, 09/2001 to 06/2006
Suzanne Smith Elementary School – Levant, ME
  • Took over [Type] class for [Number] months, managing all classroom assignments, student needs and recordkeeping.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
  • Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
  • Instructed [Type] students in [Area of expertise] principles, concepts and in-depth subject matter.
  • Leveraged classroom discussion strategies to engage students,promote topics and boost learning opportunities.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Pharmacy Technician, 07/1988 to 07/1999
Northern Maine Medical Center – Bangor, ME
  • Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Recruited, trained and guided [Number][Job title]s which improved overall performance by [Number]%.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
High School Diploma: 06/1984
Hampden Academy - Hampden, ME
Associate of Science: Business Administration, 06/1986
Casio Bay College - Portland, ME
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • L.L.Bean
  • Suzanne Smith Elementary School
  • Northern Maine Medical Center

School Attended

  • Hampden Academy
  • Casio Bay College

Job Titles Held:

  • Customer Service Represenative
  • Substitute Teacher/Ed Tech
  • Pharmacy Technician

Degrees

  • High School Diploma : 06/1984
    Associate of Science : Business Administration , 06/1986

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