Dear Hirining Manager
In todays customer service oriented society,timely,friendly, proactive services is sought to enhance future buiness growth. Customer loyalty is always impacted when you employ the right service professional to repeat you when assisting your valued customer.
My long-term exoerience in the service industry has taught me how to meet and exceed each customer's expectations with services that sells. I have asssisted all type of customers in all type of settings. I realized thar acquiring and maintaining loyal repeat buiness as well as spreading the word of ypur buiness through these loyal patrons is of the upmost importance in every company. Positioning a company for better exposure and greater markertability is a task that i have performed with success many times
I am an excellent trainer who archieves onging sucess with teams by building morales, maintaining teams self-confidence and training them to build the sale by improving thier people skills
It would be a pleasure to interview with you and I look forward to hearing from you soon
Exceeded corporate target for customer satisfaction for [
• Prepares for customers inquiries by studying products,services,and customer service processes.
• Responds to customers inquiries by understanding inquiry: reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information;verifying customers understanding of information and answers.
• Record customer inquiries by documenting inquiry and response in customers accounts.
• Accomplishes customer service and organizing mission by completing related results as needed
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.
• Prepared documents for data entry
• Verified, updated and corrected source documents
• Check printouts for errors and performed statistical checks for accuracy
• Stored and managed completed documents, recorded all task and activities
• Routed data to appropriate staff
• Performed daily control function
• Secures premises and personal by patrolling property;monitoring surveillance equipment; inspecting building, equipment, and access points; permitting entry
• Prevent losses and damage by reprting irregularities; informing violators of policy and procedures; restraining trespassers.
• Completes reports by recording observations, information, occurences , and surveillance activities; interviewing witness; obtaining signatures
• Maintains environment by monitoring and setting building and equipment controls
• Maintain organizations stability and reputation by complying with legal requirments.
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