Talented Customer Service professional offering five years of experience in progressive roles of accountability and leadership. Pursuing opportunities in management to leverage advanced skill in staff training and development. Self-motivated with exceptional communication and interpersonal skills. Experienced in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer with a strong attention to detail. Strives for quick customer complaint resolution; ability to resolve problems on the first call and avoid escalation of issues. Proven ability to maintain confidentiality and HIPPA laws. Advance knowledge of internet, search engines, social media and computer related skills, including MS Word, Outlook, and data entry. A demonstrated talent for communicating effectively with customers from diverse backgrounds. Adaptability and ability to work under pressure.
Deans list, GPA: 3.875, 96 Credits, Studying in areas of Criminal justice, Psychology, Business
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