Dedicated Medical Assistant skilled in technical, clerical, and patient support. Cultivate strong relationships
with patients and communicate clearly and effectively with families and fellow healthcare professionals.Consistently ensure full regulatory compliance and uphold stringent practice standards to ensure optimal patient satisfaction
State Tested Nurse Aide
Nurse Aide Registry 401188340111
CPR February 2016
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.
Assisted patients with multiple chronic diagnoses, including COPD and asthma.Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.Provided treatment within scope of practice as defined by state law.Frequently commended for maintaining the safety, respect and dignity of residents.Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.Cleaned and sterilized instruments and disposed of contaminated supplies.Performed pregnancy tests and sent specimens for laboratory testing.Recorded patients' medical history, vital statistics and test results in medical records.Escorted patients to examination rooms and prepared them for physician exams.Ensured HIPAA compliance.Educated patients about their treatments.Performed lab tests and communicated results.Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.Instructed patients and family members on proper discharge care.Monitored patients with acute conditions.Provided necessary health education training for patients.Utilized strong assessment skills to determine necessary patient care.Measured urine specimens and delivered them to the laboratory.Prepared specimens for analysis and established proper chronological priorities in testing.
Observed and documented patient status and reported patient complaints to the nurse.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Kept facility stocked with necessary supplies, equipment and instruments.Assisted in application of traction devices.Provided personal nursing care in pre- and post-operative situations.Tended to patients with chronic illnesses.Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Assisted with ADLs.Exhibited compassionate care and communication with regard to issues of death and dying.Sensitive to the needs of geriatric patients.Administered simple range of motion exercises.
Academic Achievement Award
Coursework in medical assisting
Coursework in Nursing
Graduated Summa Cum Laude
Shared Harvest Food Bank
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