I always provide the the most efficient solution to any and everything thrown at me. I put myself in the shoes of the customer staying dedicated to providing exceptional service and staying true to my promises. I'm hardworking and ambitious, my goal is to continue growing and learning and I'm very confident in my skills and ability to do so.
Customer Service RepAug 2016 - May 2017 Lynx ServicesNorth Fort Myers, FL
State Farm Glass Claims
Obtaining sensitive information from customers regarding their policy
Billing information input
Directing calls to proper department
responsible for processing automotive and property insurance and fleet related claims
Ability to concurrently communicate telephonically and type
Answering claim-related questions from customers/ clients.
Help desk for Customer password resets and login
Providing customers with tax sensitive information
Maintenance scheduling Assistance
Recording calls with proper information
Creating Purchase orders and invoicing.
Insurance claim administrator
Worker's compensation filing
personal and property damage.
responds to customer inquiries/requests
Payment tracking and manual posting
Ensures up to date inventory and purging
tracking proper delivery of item through shipping and completing claims as needed.
Lead ClerkNov 2014
Provides daily direction and communication to employees so that customer service tickets are answered in a timely, efficient and knowledgeable manner
Assists the manager with daily operations including the development and implementation of staffing, training, scheduling, and reward/recognition programs.
Trains new hires and places them in area which best suites their strengths
Managed a crew of over 30 people in 4 departments
Establishes work procedures and ensure all training and manuals are up to date and current with each employee
Ensures that current inventory is current and up to date purging as needed
Monitoring each department's set monthly budget
Administration duties: Record recording at monthly meetings, Supply ordering, tracking high value items on proper worksheets, keeping districts informed of their budget and goal through presentations/weekly emails
Operating and navigation through 3rd party payment system to manually accept payments and verifications.
Other duties as assigned.
Sales ConsultantJun 2013 - Aug 2013 Vector MarketingFort Myers, FL
Appointment setting and Demonstrations
Student AideJul 2012 - Aug 2012 City Fort Myers SkatiumFort Myers, FL
Collecting cash payments
Supervision of Skaters ensuring that all safety rules are being followed
Maintains a clean work area and building.
Student AideJun 2012 - Jul 2012 Lee County Parks and RecreationFort Myers, FL
Payroll verifying accuracy in time punch in/out on spreadsheet
Answering phone calls and directing them to the proper department
Clerical duties: copying and printing needed documents, stocking printer area, filing, and maintain a clean lobby
Record Retention- verifying that all documents are within the current company policy of retention and disposing of expired items properly.