Customer service representative who maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call center representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Numerous recognitions for satisfying customers needs.
High-volume call center full-time dealing with irate customers, cancelling memberships, persuading customers to remain members, giving customers information about signing up, programs, and billing; data entry for merchandise order processing; selling protection programs and verifying store credit cards.
Completed most of the classes needed for Associate of Science and Associate of Art including: English, Math, Biology, Psychology, Keyboarding, Speech, History.
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