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Customer Service Rep/CPAP & Oxygen Coordinator Resume Example

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CUSTOMER SERVICE REP/CPAP & OXYGEN COORDINATOR
Summary
Office Management and Credentialing Specialist with Advanced Medical Billing & Coding and Electronic Health Record programs such as; Brightree, Uni-Charts, Practice Fusion, Visionary, and Medisoft. A high-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Skills
  • Staff development
  • Staff Motivation
  • Inventory control
  • Supervision and training
  • Team Building
  • Team Leadership
  • Computer-savvy
  • Administrative Skills
  • Communication Skills
  • Operations Start-Up
  • Organizational Restructure and Change
  • Facility Management
  • Calm under pressure
Experience
Customer Service Rep/CPAP & Oxygen Coordinator03/2015 to 03/2017Company NameCity, State
  • Achieve the short-term goal of the company by acquiring the patient's paperwork needed for billing.
  • Able to multi-task by answering phones, collecting, and posting patient's co-pays and payments while pre-certing and acquiring authorizations needed for billing.
  • Independently work to input all new orders, follow up on all open orders, and follow through with billing dept.
Billing Representative05/2014 to 11/2014Company NameCity, State
  • Consult with other medical billers in the billing department for reimbursements from insurance companies for four surrounding states.
  • Research denials and Medicare audits to obtain required paperwork for reimbursement.
  • Obtain signed physician orders through faxing and the marketing team, and receive delivery tickets from delivery drivers for reimbursement from insurance companies.
  • Achieve goals delegated by the Vice President of the company.
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Office Manager/Senior Biller09/2012 to 10/2013Company NameCity, State
  • Launch and establish a prominent pain management clinic.
  • Create all paperwork concerning the operations of a pain management clinic.
  • Implement the credentialing of the doctor with insurance companies and hospital admissions.
  • Develop a patient flow through marketing.
  • Increase patient flow to 350 patients within 4 months.
  • Oversee and manage employee/patient relations and all clinical operations.
  • Billing/Coding, scheduling, posting, aging, auditing, accounts receivable, patient collections, and bank deposits.
  • Acquire insurance authorizations for procedures, DME's, and office visits as needed.
Billing Assistant/New Patient Coordinator09/2010 to 09/2012Company NameCity, State
  • Achieve team leader of the front office staff.
  • Billing, coding, posting payments, scheduling, and accounts receivable.
  • Increase patient flow by 40% through organization of new patient access. 
  • Acquire insurance authorizations for procedures, DME's, and office visits as needed.
  • Streamlined pre-certification of worker's compensation companies for patient's health concerns.
Optician Tech04/2010 to 08/2010Company NameCity, State
  • Greet and assess patients, schedule appointments, and assist in contact fittings.
  • Acquire insurance authorizations for procedures, Billing/Coding office visits and procedures; collecting/posting patient payments to accounts receivable.
  • Conduct pre-exam tests with the RK-5 Keratometer, TX-10 Tonometer and CLM-3000 Lens meter.
  • Open and close doctor's office and business office with end of day reports and bank deposit.
Extern01/2010 to 03/2010Company NameCity, State
  • Served as a member of an interdisciplinary healthcare team for a busy gynecological medical practice.
  • Assisted office manager, receptionist, and MA in ensuring optimal patient care and smooth daily functioning of the office.
  • Demonstrated proficiency in handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing, and bookkeeping) that allowed the doctor and staff to focus on the health concerns of their patients.
  • Praised for proficient coding, auditing patient medical charts, billing insurance carriers, and collections.
  • Demonstrated proficiency in maintaining medical records, technical library, and correspondence files.
Student01/2008 to 01/2010Company NameCity, State
Education and Training
Bachelor's Degree: Business/Health Care Administration Medical Billing/Coding/Healthcare Reimbursement2017Argosy UniversityCity, StateBusiness/Health Care Administration 3.3 Medical Billing/Coding/Healthcare Reimbursement
Business Management 2017Argosy University OnlineCity, State, USA

Minor in Healthcare Administration
Member of Honor Society Club
Member of Sigma Beta Delta Club
3.5 GPA
Business Management 2017Argosy University OnlineCity, State, USA

Minor in Healthcare Administration
Member of Honor Society Club
Member of Sigma Beta Delta Club
3.5 GPA
Business Management2017Argosy University OnlineCity, State, USA

Minor in Healthcare Administration
Member of Honor Society Club
Member of Sigma Beta Delta Club
3.5 GPA
Business Management2017Argosy University OnlineCity, StateMinor in Healthcare Administration
Member of Sigma Beta Delta Club
Member of Honor Society Club
3.5 GPA
HIPAA Certification Pacific Institute Certification First Aid & CPR Certification1980Jones County Jr. CollegeCity, State3.5
Business Management2017Argosy University OnlineCity, StateMinor in Healthcare Administration
Member of Sigma Beta Delta Club
Member of Honor Society Club
3.5 GPA
Medical Billing and Coding2010Virginia College City, State, USAMinor in Healthcare Reimbursement
Graduated with Honors -Academic Achievement Award
4.0 GPA
Associates Degree: Health Care Reimbursement/Medical Billing and CodingGraduated with honors Health Care Reimbursement/Medical Billing and Coding
Medical Billing and Coding2010Virginia CollegeCity, State, USAMinor in Healthcare Reimbursement
4.0 GPA
Graduated with Honors Academic Achievement Award
Skills
accounts receivable, administrative duties, scheduling appointments, schedule appointments, auditing, Billing, bookkeeping, charts, CPR, delivery, drivers, faxing, First Aid, focus, front office, insurance, Team leader, MA, marketing, office, office manager, pain management, patient care, Coding, receptionist, Research, scheduling, answering phones, Answer phones
accounts receivable, administrative duties, scheduling appointments, schedule appointments, auditing, Billing, bookkeeping, charts, CPR, delivery, drivers, faxing, First Aid, focus, front office, insurance, Team leader, MA, marketing, office, office manager, pain management, patient care, Coding, receptionist, Research, scheduling, answering phones, Answer phones
Additional Information
  • Honors and Awards: Member of the Honor Society 2015-present President's List Awards 2008-present Sigma Beta Delta 2015-present National Association of Professional Women 2013-present MDA "Lockup for Good" 2013 Perfect Attendance Awards 2008-2010 Employee of the Month Award 1984-1985
  • Honors and Awards: Member of the Honor Society 2015-present President's List Awards 2008-present Sigma Beta Delta 2015-present National Association of Professional Women 2013-present MDA "Lockup for Good" 2013 Perfect Attendance Awards 2008-2010 Employee of the Month Award 1984-1985
Activities and Honors
Honor Society
Sigma Beta Delta
National Association of Professional Women
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Resume Overview

School Attended

  • Argosy University
  • Argosy University Online
  • Jones County Jr. College
  • Virginia College

Job Titles Held:

  • Customer Service Rep/CPAP & Oxygen Coordinator
  • Billing Representative
  • Office Manager/Senior Biller
  • Billing Assistant/New Patient Coordinator
  • Optician Tech
  • Extern
  • Student

Degrees

  • Bachelor's Degree : Business/Health Care Administration Medical Billing/Coding/Healthcare Reimbursement 2017
    Business Management 2017
    Business Management 2017
    Business Management 2017
    Business Management 2017
    HIPAA Certification Pacific Institute Certification First Aid & CPR Certification 1980
    Business Management 2017
    Medical Billing and Coding 2010
    Associates Degree : Health Care Reimbursement/Medical Billing and Coding
    Medical Billing and Coding 2010