Driven and compassionate healthcare professional with 14 plus years hands-on experience in the fast-paced medical field and insurance market. Accountable and responsible with a strong focus on patient wellness.
Customer Service Representative
Duties, Accomplishments and Related Skills:
Provide the excellence in Customer Service. Provide customer service through thorough knowledge of claims information, group and individual contract benefits, coordination of benefits, regulations and guidelines, provider contracting and membership criteria. Daily provide accurate and courteous responses to members, policyholders, providers, and employer representatives regarding all types of inquiries received via telephone, written, electronically transmitted or faxed.
Entered new patient profiles and prescriptions into medication input software system.Communicated directly with patients. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff in a friendly, efficient manner.pharmacy via telephone, fax and email.
Acted as patient advocate to ensure timely and proper medication receipt.
Performed phlebotomy service for Pediatric patients. Tested patients' blood glucose levels, thyroids, Blood Count and Total Bilirubin testing. Maintained patient privacy and confidential patient information.Prepared specimens for analysis and established proper chronological priorities in testing.Performed pregnancy tests and sent specimens for laboratory testing.Coordinated with doctors and nurses to develop care plans for patients.
119 Semester Hours completed.
Companies Worked For:
Job Titles Held:
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