Skilled [Customer Service Rep, Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.] who consistently meets and exceeds productivity goals.] committed to addressing customer concerns with speed, accuracy and professionalism.
If given the Opportunity I will improve, the quality and expectations, to improve the Company's quality and Call Volume.
Formulated and enforced Service Center policies, procedures and quality assurance measures.Achieved customer satisfaction rating of [65% within [6 ] months, exceeding corporate target, Since being with company, we won Score Cards Several months in a row, to help increase call volume,Trained staff on how to improve customer interactions.Assisted with the development of the call center's operations, quality and training processes.Developed new client retention strategies resulting in an increase of over [ 60Properly directed inbound calls in phone queues to improve call flow.
Had to resign for a few months on personal leave, to take care of a personal situation, but returned stronger and wiser to help improve customer Satisfaction.
Made reasonable procedure exceptions to accommodate unusual customer requests.Demonstrated mastery of customer service call script within specified timeframes.Provided accurate and appropriate information in response to customer inquiries.Properly directed inbound calls in phone queues to improve call flow.
Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Incorporated music, art and theater into lesson planning.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes.Promoted good behaviors by using the positive reinforcement method.
I graduated top of class, also took a class in Small Business Management, [Deans List] Academic Achievement Award, [3.7] GPA I have over 70 College Hours in different fields, that facilitated me to accomplish Goals and Strengths to be an excellent and loyal Employee
Did not graduate from Lamar, but took several courses and excelled with excellence in each course taken
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