I am a Highly enthusiastic customer service professional with over 10 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Hands-on and very hard working, motivated and great at multi-tasking.
Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.
Verified that information in the computer system was up-to-date and accurate.Assisted with payroll preparation and entered data into cumulative payroll document.Served as mentor to junior team members. Made nightly cash deposits to the bank. Handled customer cash advances.
Served as mentor to junior team members.Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries. Handled bill payments.
Minor in Adolescent Psychology.
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