Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified time frames.Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Achieved customer satisfaction rating of 90%.
Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Managed high call volume with tact and professionalism. Recommended loan approvals and denials based on customer loan application reviews. Submitted loan applications to the underwriter for verification and recommendations. Reviewed and edited loan agreements to ensure accuracy. Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money
Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Performed home management tasks including housekeeping, laundry, shopping and errands. Prepared and serves simple modified diets according to instruction and assists with feeding as necessary. Assisted with bathing, dressing and grooming. Assisted with transfers and ambulation including use of cane, walker, and wheelchair
Assisted with medication as specified on plan of care. Provided routine skin care.
Supervise inmates in housing units and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates.
Check inmate mail for possible contraband; maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution. Monitor, supervise and screen inmate visitor traffic; monitor periguard system; observe traffic in and around the compound.Instruct inmates and maintain control in areas such as the inmate food service area, auditorium, etc. Observe for signs of disorder or tension and report such observations to a higher authority; counsel with inmates regarding institutional, domestic or emotional adjustment problems. Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody classification; check transportation vehicles daily.
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