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Integrity Solutions - Customer Service Rep Resume Example

Resume Score: 70%

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CUSTOMER SERVICE REP
Professional Summary
I'm dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Proficent with 10-key
  • Highly Dependable
  • Fast Learner
Work History
March 2012-September 2013 Customer Service Rep | Integrity Solutions | Cape Girardeau, MO
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
October 2011-March 2012 Cook | Cracker Barrell | Cape Girardeau, MO
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
March 2011-September 2011 Janitorial | Diversified Maintance | Cape Girardeau, MO

  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Inspected facility and grounds and picked up any trash.
  • Spot cleaned furniture and carpet.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Scrubbed, top-coated, buffed and varnished hard floors.
January 2010-May 2010 Customer Service Rep | Convergys | Arnold, MO
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
June 2009-January 2010 Customer Service Rep | Convergys | Clarksville, TN
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
Education
Current Associate of Applied Science: Nursing Shawnee Community College, Ullin, IL
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Resume Overview

Companies Worked For:

  • Integrity Solutions
  • Cracker Barrell
  • Diversified Maintance
  • Convergys

School Attended

  • Shawnee Community College

Job Titles Held:

  • Customer Service Rep
  • Cook
  • Janitorial

Degrees

  • Associate of Applied Science : Nursing

Where can I find a Integrity Solutions Customer Service Rep resume example in Chaffee, Missouri ?

This is an actual resume example of a Customer Service Rep who works in the Call Center Industry. LiveCareer has 204640 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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