Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Resourceful who consistently meets and exceeds productivity goals. A Representative versed in customer support in high call volume environments that has superior computer skills and telephone etiquette.
Exceeded corporate target for customer satisfaction for 3 months in a row.
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Organized activities that developed children's physical, emotional and social growth. Created daily lesson plans for activities. Taught children personal care behaviors, including toilet training and feeding. Monitored educational progress by keeping detailed individual charts and files.
Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Performed routine tests such as urine dip stick, vision and hearing tests. Documented resident records on daily flow sheets.
Coursework in Early Childhood Education 3.5 GPA.
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