Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.
KONICA MINOLTA US - Tempe, AZ - January 2015 to July 2015
Responsibilities: ASSISTED CUSTOMERS WITH SETTING UP REPAIR SERVICE. WORKED WITH TECHNICIANS TO ENSURE PROMPT SERVICE. ASSISTED WITH HELP DESK QUE FOR CUSTOMERS REQUESTING A SUPERVISOR. ASSISTED CUSTOMERS WITH ORDERING SUPPLIES.
DHL INTERNATIONAL- Tempe, AZ - June 2014 to January 2015
Responsibilities: ASSISTED CUSTOMERS ON THE QUALIFICATIONS NEEDED TO GET SHIPMENTS THROUGH CUSTOMS. WORKED WITH CUSTOMS VIA PHONE TO GET GUIDELINES AND PRICING AMOUNTS. VERIFIED MISSING OR STOLEN PACKAGES VIA RESOURCES SUCH AS USPS ALONG WITH FED EX AND UPS/MONITORED PRODUCTION SCHEDULES, PRODUCTION QUALITY AND ON TIME DELIVERY.
AMERICAN FAMILY INSURANCE - Phoenix, AZ - 01/2013 to 05/2014
Responsibilities: ASSISTED CUSTOMERS WITH INSURANCE PAYMENTS. VERIFIED CURRENT INSURANCE. SET-UP CLAIMS FOR VEHICLE AND PROPERTY LOSS. SET-UP PAYMENT ARRANGEMENTS WITH FOLLOW UPS.
RURAL METRO- Scottsdale, AZ - April 2012 to December 2012
Responsibilities: PREPARED ACCOUNTS WITH THE PROPER BILLING CODES TO HAVE PROCESSED FOR PAYMENT. VERIFIED INSURANCE ELIGIBILITY. UTILIZED MEDICARE AND MEDICAID ALONG WITH SECONDARY INSURANCE WEBSITES TO VERIFY ELIGIBILITY. E.O.B & ICD 9/10 OJC.
Ricoh - Tempe, AZ - October 2011 to March 2012
Responsibilities: ASSISTED CUSTOMERS WITH SETTING UP REPAIR SERVICE. WORKED WITH TECHNICIANS TO ENSURE PROMPT SERVICE. SUBJECT MATTER EXPERT TO ALL NEW HIRES TRAINING CLASSES.
BANK OF AMERICA - Chandler, AZ - June 2011 to October 2011
Responsibilities: ANSWERED INBOUND CALLS FOR INSURANCE CLAIMS. SET-UP FILES FOR NEW INSURANCE LOSS. ASSISTED WITH GENERAL QUESTIONS REGARDING MORTGAGE. EXPLAINED PROPER ENDORSEMENT PROCEDURES BASED ON ACCOUNT.
ANSWERED INCOMING CALLS, ASSISTED CUSTOMERS AND/OR DIRECTED THEM TO CORRECT DEPARTMENTS. •PROVIDED INVENTORY INFORMATION TO AUTHORIZED STORES PUT ITEMS ON HOLD IF NECESSARY. •ENTERED PHONE ORDERS IN DATABASE, PROCESSED PAYMENTS. •PROVIDED ASSISTANCE WITH CASHIERING WHEN NEEDED. •EDUCATED CUSTOMERS ON PRODUCTS AND WARRANTIES. •RESPONDED TO QUESTIONS AND COMPLAINTS VIA TELEPHONE AND FACE TO FACE. •SCHEDULED ITEMS FOR REPAIR VIA GEEK SQUAD DEPARTMENT.
OBTAINED INFORMATION BY CONTACTING APPROPRIATE PERSONNEL OR PATIENTS. PULLED PATIENT CHARTS FOR UPCOMING APPOINTMENTS.FOLLOWED-UP WITH INSURANCE COMPANIES AND INDIVIDUALS TO RESOLVE DISCREPANCIES. ACCOUNTS RECEIVABLE & E.O.B KNOWLEDGE. MAINTAINED COMPLETE CONFIDENTIALITY IN ACCORDANCE WITH ORGANIZATION AND LEGAL REQUIREMENTS.KEPT DEPARTMENT CLEAN,ORGANIZED AND PROFESSIONAL.
ANSWERED INBOUND CALLS IN REGARDS TO CELL PHONE SERVICE. EDUCATED SUBSCRIBERS IN REGARDS TO NEW PRODUCTS AND SERVICES. INPUT NEW ORDERS AND PRODUCT ISSUES INTO DATA BASE. PROVIDED TIER 1 TROUBLESHOOTING WITH DATA PHONES. ASSISTED WITH BILLING ISSUES AND PRODUCT CONCERNS. TRANSFERRED CALLS TO PROPER DEPTS, DIFFUSSED ESCALATED CALLS. SUBJECT MATTER EXPERT FOR NEW TRAINING CLASSES.
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