Dedicated and focused office assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Exceeded corporate target for customer satisfaction for 5 months in a row. at Fis Global.
Demonstrated mastery of customer service call script within specified timeframes.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Achieved customer satisfaction rating of 100% within 5 months, exceeding corporate target.
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.Issued security badges and visitor passes to all guests.Checked passes and credentials of persons seeking to enter the property.
Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager.Prepared patient rooms prior to their arrival.Planned, prepared and served meals and snacks according to prescribed diets.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Provided transportation, assistance and companionship to clients.
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