Dedicated and focused customer service rep. who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Promoted to team lead after 4 months of employment.
Exceeded corporate target for customer satisfaction for 5 months in a row.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Addressed customer service inquiries in a timely and accurate fashion.
Trained staff on how to improve customer interactions.
Completed a daily pre-trip inspection checklist before first delivery of the day.Presented customers with bills and receipts and collected payments for goods delivered.Established long-term customer relationships through prompt and courteous service.Resolved customer complaints and adjusted orders.
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