Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 100 calls in queue per minute.
Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow. Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.
Platinum Seal in the arts.
Companies Worked For:
Job Titles Held:
Where can I find a Aegis Customer Service Rep resume example in Philadelphia, Pennsylvania ?
This is an actual resume example of a Customer Service Rep who works in the Call Center Industry. LiveCareer has 204620 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.