Comcast - Customer Service Rep Resume Example

• Started as sales representative and promoted to program manager within the 1st year.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
• Provided detailed monthly departmental reports and updates to senior management.
• Improved service quality and increased sales by developing a strong knowledge of company's products and services.

• Started as sales representative and promoted to program manager within the 1st year.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
• Provided detailed monthly departmental reports and updates to senior management.
• Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

Reported all incidents, accidents and medical emergencies to law enforcement.

Checked passes and credentials of persons seeking to enter the property.

Hired, trained and managed a staff of 6 associates.

• Interviewed, hired and trained new quality customer service representatives.
• Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.