Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
Promoted to Call Center Manager in 2011.
Played an instrumental role in increasing customer satisfaction ratings index from 45% to 85% within 1 year
Reduced staff turnover by 12.5% in one year by implementing several well-received team and morale-building programs as Customer Service Manager.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Checked passes and credentials of persons seeking to enter the property.
Hired, trained and managed a staff of 6 associates.
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