Customer Service Rep Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE REP
Career Overview
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Hands-on highly motivated individual with in-depth knowledge of Microsoft Office. Core Strengths Strong organizational skills Energetic work attitude Active listening skills Inventory control familiarity Seasoned in conflict resolution Telephone inquiries specialist Sharp problem solver Telecommunication skills Courteous demeanor Customer service expert Adaptive team player Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Core Strengths
|
|
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently generated additional revenue through skilled sales techniques.
- Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Customer Service RepApr 2014 to Oct 2015
Molina Healthcare － North Charleston , SC
Molina Healthcare － North Charleston , SC
- Created new processes and systems for increasing customer service satisfaction.
- Promptly responded to general inquiries from members, staff, and clients via mail, e- mail and fax.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Guaranteed positive customer experiences and resolved all customer complaints.
Customer Care RepresentativeMar 2013 to Mar 2014
Reid Hospital & Health Care Services － Winchester , IN
Reid Hospital & Health Care Services － Winchester , IN
- Prepared and sold broad range of customized merchandise to individuals and.
- commercial accounts.
- Resolved product issues and shared benefits of new technology.
- Guaranteed positive customer experiences and resolved all customer complaints.
Sales RepJun 2012 to Mar 2013
Mitek Industries, Inc. － College Point , NY
Mitek Industries, Inc. － College Point , NY
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Resolved product issues and shared benefits of new technology.
Sales/Stock AssociateOct 2010 to Jun 2012
Tata Consultancy Services － Newark , DE
Tata Consultancy Services － Newark , DE
- Successfully interacted with customers and retail buyers Assisted customers with store and product complaints.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Customer Care RepresentativeJun 2010 to Oct 2010
Kar Auction Services － Chicago , IL
Kar Auction Services － Chicago , IL
- Call-center in which I answered inbound calls pertaining to questions, problems &/or.
- any concerns Suntrust Banking clients experienced as well as outbound calls in which I.
- informed customers/clients of recent account changes.
- I also was responsible for a variety of account management task.
Tire TechnicianJan 2010 to Jun 2010
Ymca Of Delaware － Middletown , DE
Ymca Of Delaware － Middletown , DE
- Responsibilities ranging from inventory as well as selling products such as tires/other products for vehicles that we supply all the way to performing actual repairs on vehicles ranging from tire patches all the way to oil changes Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Day Camp CounselorMay 2008 to Aug 2008
Caliber Schools － Richmond , CA
Caliber Schools － Richmond , CA
- Provided care for children for children ranging from the ages of 6-9 years of age.
- Was responsible for providing a variety of activities for a group throughout a 7.5 hour day.
- This included games that not only helped to exercise the children physically but also helped them grow mentally.
ParaprofessionalMay 2006 to Aug 2006
Quest Diagnostics Incorporated － Columbia , SC
Quest Diagnostics Incorporated － Columbia , SC
- June-July 2006 Cy-Fair Special Education Summer Program.
- Helped tutor and provided care for children with special needs over the course of the summer of 2006.
- I worked closely with a number of children with disabilities ranging from cerebral palsy to autism.
Processor Oct 2015 to Sep 2016
US Seafoods － City , STATE
US Seafoods － City , STATE
Processor/Inventory Control SpecialitOct 2015 to Nov 2016
US Seafoods － City , STATE
US Seafoods － City , STATE
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Adjusted machine feed and speed if machine malfunctioned.
- Changed equipment over to new product.
- Helped achieve company goals by supporting production workers.
- Maintained proper stock levels on a line.
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
Educational Background
High School Diploma, Political ScienceUniversity of North Texas － City, StatePolitical Science
Cypress Springs High School － City, State
Interests
- Martial arts
- Boxing
- Marathons
- Weight Training
- Leisure reading
Skills
- Professional and friendly
- Careful and active listener
- Strong public speaker
- Multi-tasking
Additional Information
- Community Service Apostolic Faith Church Percussionist 2004-2008 Was the main drummer for the Apostolic Faith Church. Played drum set for the Apostolic Faith Church during morning and evening worship services including adult and youth choir selections. Also played for choir rehearsals during weekdays. Church Building Project Volunteer 2007 Assisted the Pastor along with several members in building three additional Sunday school rooms. Jobs ranged from painting/sweeping/cleaning to the actual construction of the rooms. Cypress Springs High School Debate Tournament Judge/Hospitality Consultant 2008 Volunteered at my former high school local/regional debate tournament in which several middle schools around the area and abroad came to compete against each other in several different categories of debate. I volunteered as a judge and hospitality consultant which required to not only preside as an active judge for several of the competitions but also present a homely environment for the high schools visitors by accommodating in areas ranging from directions on how to get around the school to refreshments in between competitions.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- University of North Texas
- Cypress Springs High School
Job Titles Held:
- Customer Service Rep
- Customer Care Representative
- Sales Rep
- Sales/Stock Associate
- Tire Technician
- Day Camp Counselor
- Paraprofessional
- Processor
- Processor/Inventory Control Specialit
Degrees
- High School Diploma , Political Science
Similar Resumes
