Call Center Representative with over 5 years expierence versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members. Also displaying team lead skills performing various tasks such as resolving escalated calls and assisting other with their performance.
Worked as an agent to take payments and assist customers paying on their utility bills. Also a member of the quality assurance team reviewing monitored calls and grading quality of the call. When called upon training new hires going over company policies, system software, and expectations for the company.
Worked with multiple systems in order to collect on debt. Also used skip tracing in order to locate customer to collect on debt more than a few years know as high-risk debtors.
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