Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Resolved product/policy issues and shared benefits of new technology. Guaranteed positive customer experiences and resolved all customer complaints. I executed outbound calls to existing customer base resulting in increase in sales.
Developed new client retention strategies resulting in an increase of retention. Worked with outbound and inbound calls to upsell At&T products for new and existing Business customers.
Developed new customers prospects via emails or referrals. Also Executed outbound calls to existing customer base resulting in increase data services for customers with At&t business sales. Upsell customers from DSL or Uverse to T-1 circuits, PRI, or MIS services.
3 years of Computer Information Systems, Cobalt, AAA, Microsoft Excel, Word and type 55 words a minute
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