Have over 10 years experience in customer service and over 5 working in customer service call centers.Committed to addressing customer concerns with speed, accuracy and professionalism.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Assisted customer with the setup of newly activated phones.Addressed customer service inquiries in a timely fashion.
Worked with major credit card companies(Capital One, Merrill Lynch, Bank of America, World Points, and Chase) to fulfill customer requests for car hotel and airfare. Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes.
A branch off of Charter Communications. Fulfilled customer requests for cable,Internet and telephone in their homes and businesses. Addressed customer service inquiries in a timely and accurate fashion.Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.
Collected customers orders and fulfilled them. Maintained work schedules and breaks for employees.As team lead made sure my employees were performing to their best expectations and cash control.
Assisted customers with activation of new sprint phones and any troubleshooting or billing issues. Fulfilled customer requests in a timely manner. Met goals that were expected set forward by the company. Solved all customer issues and questions.
Register operations. Assisting customers with any shopping needs or questions. Inventory and truck throwing.
Member of Spanish Club.Member of A plus club.3.8 GPA.Coursework in Communications and Psychology
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