Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of professionalism and adaptability.
While working in the Customer Service the primary responsibilities were:
Ascertain customer needs and wants, both in person and over the phone. Address customer inquiries and solved problems.
Handled daily flow of paperwork and coordinated with accounting on invoicing and shipping problems.
Developed a reputation for being efficient service provider with a high level of accuracy; investigated and resolved customer issues and complaints in a timely manner.
Served as the liaison between customers and management.
Primary responsibilities while working as a Purchasing Agent Office Manager:
Coordinated product distribution processes.
Wrote standard operating procedures for the department.
Generated weekly, monthly, quarterly, and annual reports on purchasing operations.
Assessed department concerns and developed improvement plans.
Drafted professional memoranda and business correspondence.
Submitted monthly reports to senior management.
While I was employed at Source4 my primary responsibilities included:
Spearhead business expansion and development initiatives in the Boston, MA area.
Formulated business plans for accounts.
Set up and maintained a global account management and reporting tools and processes.
Maximized revenue by implementing creative sales techniques.
As a Customer Service Manager my primary responsibilities included:
Investigate and resolve inquires and complaints in a professional manner and as efficiently as possible.
Acted as a liaison between customers and internal departments.
Devised and published metrics to measure organizational successes in delivering world class customer service.
Maintained accurate record keeping of customer account activity records.
Facilitated inter-department communication to effectively provide customer service.
As the Regional Sales Manager my primary responsibilities include:
Develop comprehensive training programs for presentation to potential business partners. Develop training programs for presentation to current clients to promote new business ideas and processes.
Review records and reports to project sales and determine profitability.
Promptly resolve customer requests, questions, and complaints.
Represent the executive leadership of Wise Business Forms at national sales conferences.
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