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Customer Service Provider Resume Example

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CUSTOMER SERVICE PROVIDER
Professional Summary
Qualified Customer Service Representative with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.


Customer Service Provider driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.


Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative. 
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strategic sales knowledge
  • Multi-line phone talent
  • Strong client relations
  • Training development aptitude
  • Local/state health laws knowledge
  • International sales support
  • Mediation capability
  • Medical terminology knowledge
Work History
Customer Service Provider02/2012 to 06/2012
Intuit Turbo Tax – Miami, FL
  • Set up and explained new membership contracts.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Directed calls to appropriate individuals and departments.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Learned, referenced and applied product knowledge information.
Customer Service Representative10/2010 to 01/2012
Dollar General Customer Service – Swainsboro, GA
  • Answered an average of 70 to 90 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Associate of Science: Health Care AdministrationCurrentUniversity Of Phoenix- Phoenix, AZ
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Resume Overview

Companies Worked For:

  • Intuit Turbo Tax
  • Dollar General Customer Service

School Attended

  • University Of Phoenix

Job Titles Held:

  • Customer Service Provider
  • Customer Service Representative

Degrees

  • Associate of Science : Health Care Administration Current

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