Skilled customer service representative committed to addressing client concerns with speed, accuracy and professionalism.
Consistently meets and exceeds productivity goals.
Maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty and with proven capacity to troubleshoot issues to ensure customer satisfaction.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Created repeat business by developing long-term relationships with regular customers.
Devised and maintained office systems to efficiently deal with paper flow.
Created new processes and systems for increasing customer service satisfaction.
Provided in a timely, accurate and appropriate information in response to client's inquiries.
Built customer loyalty by placing follow-up calls for customers who reported product/services issues.
Conducted extensive online and phone research.
Greeted guests and sat them at tables or in waiting areas
Communicated with customers regarding orders, comments, and complaints
Answered questions about menu selections and made recommendations when requested.
Promptly served all food courses and alcoholic beverages to guests.
Maintained composure and patience in face of difficult client situations.
Developed and maintained positive customer relationships.
Responded to customer service emails in a timely and effective manner.
Handled a large volume of phone calls, chat and emails.
Worked with customer service supervisor to resolve clients concerns.
Researched, resolved and followed up on clients issues.
Diligently followed up with customers about existing orders.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Maintained records, logs and the life cycle of work requests.
Developed documentation for common processes for both support staff and end-users.
Organized, updated and maintained over 200 patient charts.
Recorded patients' medical history, vital statistics and test results in medical records.
Maintained patient privacy and confidential patient information.
Digital Animation coursework
Computer and Art Design courses
Graphic Design workshop
Graphic Design for Print Media workshop
Workshop on Photoshop for Designers
Studio Art courses
Web Design and Development Certificate
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