Customer service management expertise
Computer literate- Word, Windows, Excel, OneNote Proficient with Microsoft Office Suite
Proficient in customer account software
Multi-channel contact center software
Customer Relationship Management software (CRM)
Adept in automated attendant systems
Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Stocked and rotated inventory regularly.Replenished merchandise shelves with items from the stockroom.
DATA-PROCESSING, Entry of Customer information, Credit Verification System, Switch Operations for Cellular Activations, ACCOUNT BILLING, Receptionist, Collections, Team Operations and Solution, CUSTOMER SERVICE, Direct Sales Rep Assistance.ssued license codes to new and existing customers. inbound and outbound technical support calls from Sales and Customer Service Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Provided thorough support and problem resolution for customers.
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