LiveCareer-Resume

customer service office staff member resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I am a dedicated Customer Service professional, who is very knowledgeable and extremely goal driven. I strive to create a positive and professional work atmosphere. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Staying motivated to maintain customer satisfaction and being able to contribute to my companies success is very important to me. I specialize in quality, speed and process optimization, being articulate, energetic and being resultsoriented with exemplary passion for developing relationships. Having years of prestige customer service experience has installed in me to always keep a positive mindset and to stay very goal oriented. My intentions are to seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. I am motivated and determined to be a new edition to your company.

Skills
  • Money handling abilities
  • Training development aptitude
  • Professional telephone demeanor
  • Retail store support
  • Stocking and replenishing
  • Strategic sales knowledge
  • Staff education and training
  • Key stakeholder relationship building
  • Front Desk Operations
  • Organization and Time Management
  • HIPAA Guidelines
  • Critical Thinking
Work History
10/2021 to Current Medical Receptionist Lodging Dynamics | , , Fort Myers, FL
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
10/2019 to Current Customer Service Office Staff Member Silverspot Cinemas | , ,
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Handled impatient customers in fast-paced busy setting in coordination with solid team of 2 customer service associates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Handled over 15 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Entered orders into oasis computer database system.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environment.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Provided ongoing guest service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Communicated professionally with colleagues, freelancers and clients.
01/2019 to 11/2020 Food and Beverage Supervisor SunSplash Family Waterpark | , ,
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Monitored food preparation, production and plating for quality control.
  • Introduced when two work for scheduling needs to successfully create long-term schedules for 18 daily shifts and 15 employees.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Decreased necessary training time by updating and overhauling training program.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Set and oversaw weekly and special event menu plans.
  • Controlled food costs and managed inventory.
02/2018 to 09/2018 Food and Beverage Associate Sunsplash Family Water Park | , ,
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Limited portion sizes and used garnishes to control food costs.
  • Trained new staff members on company policies and procedures.
  • Integrated service and team management strategies to boost business profits.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
02/2017 to 09/2017 Guest Relations Company Name | , ,
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Managed and improved customer service functions for reception and lounge areas.
  • Regulated appropriate staffing levels to meet business and customer requirements.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
Expected in 05/2019 to to High School Diploma | Island Coast High School, Cape Coral, FL GPA:

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Resume Overview

School Attended

  • Island Coast High School

Job Titles Held:

  • Medical Receptionist
  • Customer Service Office Staff Member
  • Food and Beverage Supervisor
  • Food and Beverage Associate
  • Guest Relations

Degrees

  • High School Diploma

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