Promptly responded to general inquiries from potential clients via phone and email to promote company services. Developed highly empathetic client relationships by researching and resolving client service and billing concerns. Organized files, developed spreadsheets, data entry, created monthly reports, bid presentations, and processed leads and sales. Developed and carried out collection procedures.
Contacted new and previous customers to discuss how their needs could be met with specific lawn and landscaping services. Negotiated prices, terms of sales and service agreements. Routinely coordinated outside sales staff daily routing and acted as liaison between outside staff and managers. Upsold add-on services to existing customers. Resolved inbound customer complaints and maintained customer retention.
Taught weekly tile workshops in store. Trained store employees on home services and in store marketing opportunities. Generated new home service sales by implementing effective networking and content marketing strategies. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Demonstrated that customers come first by serving them with a sense of urgency. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and promotions in a friendly and engaging manner.
Cold called on residential and commercial building contractors at job sites to promote hard and soft surface flooring products. Accurately read blueprints in order to provide flooring quotes for commercial jobs. Ensured contractor satisfaction by providing highest quality of products suitable for the contract. Worked closely with suppliers to identify new business opportunities. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Networked with various community organizations to gain market recognition.
Microsoft Office Suite, Microsoft Outlook, Kronos, Priority Management-TimeText Time Management, QuickBooks, AS400, Real Green Systems.
Dale Carnegie Sales Training, Professional Telemarketing Training Program, Professional Customer Service Training Program
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