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Customer Service Manager/Supervisory Store Associate Resume Example

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CUSTOMER SERVICE MANAGER/SUPERVISORY STORE ASSOCIATE
Summary
Experienced Individual Seeks Expanded opportunity in support of administrative operations for an organization that needs a superior performer.
Highlights

typing, (55 wpm), Windows 2007, Microsoft Excel and PowerPoint Ethics Training for AT & L Workforce, CLC 004 (DAU) Market Research, CLC 044 (DAU) Alternative Dispute Resolution, CLC 013 (DAU) Performance-Based Services Acquisition, CLC 007 (DAU) Contract Source Selection, CLC 106 (DAU) COR with a Mission Focus, CMC 024 (DAU) Contracting Overview, DeCA Management Basic Level (DMBL),

Experience
Customer Service Manager/Supervisory Store Associate05/1986 to CurrentDeCA Commissary Agency/AFCOMS Bergstrom AFB Vandenberg AFBFort Sam Houston Randolph AFB, Texas California
  • Multifaceted duties with the agency included the following position in the areas of customer service and administrative support that included Supervise Store Associates/Cashiers and ensured the highest level of performance and customer service.
  • Performed personnel actions that included, hiring, training, counseling, appraisals, and initiation of requests for new hires.
  • Completed audits of cash registers to ensure accuracy of sales transactions.
  • Maintain daily files for all reports generated from IBM CARTS System to ensure accurate accountability.
  • Manage the equipment maintenance program to minimize equipment downtime.
  • Reconciled monthly bank statements and end of closing reports.
  • Verified security of safe at the close of business.
  • Oversees sound fiscal management with the store to include: managing unit cost standards, management of payroll to meet annual payroll targets, controlling costs, losses and accountability within all departments.
  • Lead Sales Store Checker- Operated a state-of-art computerized cash register system to complete sales transactions.
  • Additionally, assisted customers with questions on product pricing and.
  • Ensured accuracy of all sales transactions.
  • Prepared cash accountability reports, check accuracy of sales transactions, investigate overages and shortages, and generat4e reports for daily sales.
  • Balance daily deposits and verify all negotiable instruments are locked in safe prior to close of business day.
  • Provide customers with refunds for defective products and resolve other customer service issues.
12/1994 to 07/1996ATHLETICS WARHAWK FITNESS CENTERLackland AFB, Texas
  • Recreational Aid - supervised activities in the center and ensured compliance with safety rules.
  • Demonstrated proper use of equipment and managed the equipment maintenance program to include safety and sanitary functions.
  • Additionally.
  • Received merchandise from vendors and inventoried supply items.
  • Managed the locker system and ensure locker fees were current and accurately recorded.
  • Prepared daily deposits and accountability of all media.
Secretary/Office Automation Clerk06/1985 to 12/1985AMES CONSTRUCTIONEllsworth AFB, South Dakota
  • Drafted and finalized inter-agency correspondence, maintained office files, and schedule appointments.
  • Maintained calendar of appointments and meetings.
  • Maintained the suspense record for requirements levied on.
  • Reviews incoming correspondence to determine required response time.
  • Receives and screens incoming distribution.
  • Routes to appropriate person or section based on pertinence to respective areas of concern.
  • Retains items of interest to the Supervisor and refers thereto along with any necessary backup material.
  • Make travel arrangements, airline, rental car, or other transportation and reservations.
  • Keeps itinerary and assists in completing vouchers when travel is done.
  • Maintained time and attendance records and personnel records reflecting pay status and associated data on contractor's employees.
  • Maintenance of time cards consists of keeping up with the various shifts.
  • Maintained filing system and various references and handbooks commonly use by the staff in order to classify, search for, and dispose of materials.
  • Full range of clerical and administrative support functions for the office.
  • Handled CAROL F.
  • VINCENT.
  • page #3 accounts receivable, accounts payable, general ledger, and end of the month reports.
  • Drafted and finalized inter-agency correspondence.
Education
Associate Degree: Business TechnologySan Antonio CollegeSan Antonio, TexasCompleted 80 semester hours of Business Technology
Skills
accounts payable, accounts receivable, administrative support, art, agency, backup, Balance, Basic, cash register, cash registers, clerical, closing, counseling, customer service, filing, Focus, general ledger, hiring, IBM, managing, Market Research, materials, meetings, Microsoft Excel, office, PowerPoint, Windows, page, payroll, personnel, pricing, safety, Sales, sound, Supervisor, transportation, travel arrangements, 55 wpm, typing
Additional Information
  • AWARDS Army Air Force Exchanges Service AAFES) Award, (1987/1994) Department of the Air Force Performance Awards (1988 thru 1991) DeCA Commissary Agency Performance Awards (1997 thru 2010) Special Act or Service Award (09/14/06) & (09/21/03) Time Off Award (07/29/2001) - (04/23/02) - (08/11/02) - (04/16/06) On the Spot Special Act Cash Award (05/02/04) - (06/13/04)
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Resume Overview

Companies Worked For:

  • DeCA Commissary Agency/AFCOMS Bergstrom AFB Vandenberg AFB
  • ATHLETICS WARHAWK FITNESS CENTER
  • AMES CONSTRUCTION

School Attended

  • San Antonio College

Job Titles Held:

  • Customer Service Manager/Supervisory Store Associate
  • Secretary/Office Automation Clerk

Degrees

  • Associate Degree : Business Technology

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