Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships.
Managed wide variety of customer service and administrative tasks to service customers quickly and efficiently. Processed up to 50 customer orders per day, including revisions changes, pricing, and arrival dates. Coordinate with engineering and production staff. Trained new employees on company customer service policies and service level standards. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Addressed negative customer feedback immediately. Effectively communicated with sales, engineering and production staff to maintain clearly defined expectations.
Responsible for the generation of new business through customer support, client referrals and marketing effort. Developed long term business relationships with current accounts, to expand presence at these sites. Worked closely with human resources directors and staff to fill employment needs. Performed interviews, new hire orientations and reviewed documentation for accuracy. Handled a wide variety of situations requiring use of initiative to determine what approach and/or method to be taken to resolve. I was hired as a account manger and promoted to branch manager within 1 year.
Complete responsibility for the set-up and implementation of (8) offices for a health care service company covering eight state region. Responsible for the management of 150 office, sales and field employees. Primary contact for Medicare agencies, doctors, patients, and facilities. Developed network, computerized accounting, scheduling systems, and implementation of electronic billing for over 100 carriers.
Responsible for selling and managing annual 3 million dollar software agreement with General Electric Company. Interfaced with customer upper management and end users. Key player in securing agreement with GE.
Various computer product and software classes: Microsoft Office Products: PowerPoint, Excel, Work, Publisher/Digital Imaging, Access, Act, BWSI staffing, Mass 90, Fabitrak, and E2 Shop System.
Hondros College, Cincinnati, Ohio - Real Estate Required Courses
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