Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. As well as committed to addressing customer concerns with speed and accuracy .I would consenter myself a resourceful Customer Service Representative well versed in customer support in high call center volume environments. Superior computer skills and telephone etiquette who consistently meets and exceeds productivity goals.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.
Participated in various incentive programs and contests designed to support achievement of production goals.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.Consistently met and exceeded department expectations for productivity and accuracy levels.Identified prospective customers using lead generating methods and performing an average of 3-5 cold calls per day.
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