Manufacturing and production professional skilled in leading high-producing teams and using lean manufacturing to reduce costs and increase process efficiency.
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Client relations specialist
Focused on customer satisfaction
Management of remote employees
Reduced shipping operating expenses by 38%, while maintaining shipping volume and accuracy.Earned a perfect attendance record for 10 years in a row.
Successfully managed the activities of 8 team members in multiple locations.Reduced amount of employee overtime by 10 % by effectively delegating tasks.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Selected products for specific routes according to pick sheets.Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.
Documented daily equipment inspections and submitted daily inspection forms to supervisor.Operated equipment safely and efficiently at all times.Operated and maintained a forklift truck in a safe and efficient manner.Performed daily maintenance to the machine cab and wheels.
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