Nine years of retail experience demonstrating a consistent track record of
outstanding sales.Effective communicator, leader and problem solver who builds teamwork and possesses the initiative to exceed goals.
Consistently exceeded quarterly sales goals and received several awards and recognitions in west Michigan region.
Received an internal audit score of 97% which was recognized by corporate office.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Recruited, hired, developed and retained retail talent for the company.
Completed weekly schedules according to payroll policies.
Established new customer accounts including checking, savings, lines of credit and loans.
Trained employees on cash drawer operation.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Educated customers on the variety of loan products and available credit options.
Delivered prompt, accurate and excellent customer service.
Communicated with customers and drivers to ensure customer satisfaction.
Negotiated, assigned and dispatched drivers for customer shipments.
Followed all company policies and procedures and complied with all federal, state and DOT regulations.
Shipment management (traced and tracked all shipments to ensure on time and safe delivery of all loads).
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