CUSTOMER SERVICE MANAGER/BILLING PROCESSOR/AUDITOR
My objective is to obtain a career I can advance in and grow with the company. I want to have the ability to utilize and strengthen my skills and gain more knowledge in the company. I strive to provide the best support and customer service to every position I have held and to situations I have encountered. Able to support multiple people and process multiple tasks simultaneously, consistently exceeding deadlines, quality and accuracy standards. Able to develop rapport and relationships with all levels of employees and business partners. Excellent organizational, verbal and written communications skills. Able to work full business hours and extended hours when necessary. Professional assistant with 10 years of experience supporting all levels of management Proficient in Microsoft Word, PowerPoint and Excel Mastery of Outlook email and calendar management tools. Prioritizing and resolving customer issues Proficient in numerous vendor provided business support systems including: XMS, Ariba Buyer, Axiom, and Time Data. Key role in ensuring customer satisfaction Function well independently, team player, ability to multi-task and work in a fast pace environment, quickly learner, open minded to new changes and ideas, flexible, determined to reach the goals set before me, time management skills, self-starter, self motivated, organization skills and dependable.
Customer Service Manager/Billing Processor/Auditor January 2006 to CurrentAge Glass Company
Provide daily support to glass installers and company owners including but not limited too.
Ensure that each customer receiver outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid knowledge and all other aspects of customer service: Maintained and organized all sales contracts and parts orders with detail and accuracy Multi tasked via phone, e-mail and various internal departments to verify customer information.
Provided timely and knowledgeable response to information requests, manage scheduling Advise customers on the location, selection, price, and use of goods available from the company, with the aim of encouraging them to buy and to return to buy in the future.
Responsible for various accounting transactions and reconciliation tasks, provides account data as needed, processed invoices to insurance company's Summarized notes and prepared minutes for team meetings General filling and administrative duties Developed and created templates for sales meetings.
Required professional oral and written communication; ability to learn, master ever changing policy Received positive comments from customers and staff for creativity in solving problems.
Scheduled deliveries and pickups, coordinating with multiple departments to meet deadlines and quality assurance.
Assured repairs met standards/specifications per store requirements.
Complete special assignments and projects as a directed.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Customer Service Representative January 2003 to January 2006Izon Auto Glass
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 250 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Managed all incoming and outgoing mail.
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Managed maintenance of current inventory of active cases and set of document files that are received from clients.
Scheduled, routed and coordinated all glass technicians' appointments.
Operate office equipment such as voice mail messaging systems, and use word processing spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, Retailer Quality Assurance.
Data Entry Clerk January 2002 to January 2003
Provide all levels of administrative support Participate in variety of duties such as Compiled, sorted and verified accuracy of data to be entered using Word, and Excel Verified accuracy of data, combining data from various systems to compile spreadsheets.
Distributed daily memos, and independently responded to letters and general correspondence on a daily basis Managed all incoming and outgoing mail.